If you’ve got a question, we’ve got the answer…
* I’ve signed up to the MaterniTea Program now what?
Please check your emails including junk mail for an important email from us which asks you to complete a super quick form simply advising us what week of pregnancy you are in. Once you submit this we can send out the right blends for you and start you on your MaterniTea Journey.
* Are there any lock in contracts on the MaterniTea Program?
Nope, there are no lock in contracts on the MaterniTea Program. We are all about supporting our gorgeous MaterniTea Mums and providing flexible, stress free solutions to keep them enjoy a Happy Healthy Pregnancy & Beyond.
* Are the tea blends available for individual sale?
Yes. You select from any or all of our herbal tea blends. Our Trimester packs however, come prepackaged with three blends most effective for that stage of pregnancy as designed by our experts.
* Can I switch any of the blends in my program?
The MaterniTea blends have been specifically designed as part of a unique program. Therefore, each blend has been individually chosen to support the exact stage of pregnancy you are in. By doing this it allows us to ensure the ingredients are safe and effective at all times.
* Can I book a Skype consultation with the Dietitian or Naturopath outside of Australia.
Absolutely. The beauty of technology allows us to provide women across the globe with world class pregnancy support in Naturopathy and Dietetics via convenient Skype consultations. This means you can arrange your appointment at a time that suits you.
* How should I store my MaterniTea?
We supply all of our MaterniTea Blends in beautiful food grade resealable tins. Making them not only stylish but easy to store and access. We recommend storing in a cool dry space out of direct sun.
* What is your refund policy?
Please refer to our Trading terms and conditions for our full refund and exchange policy. If your unhappy with any of your MaterniTea products please contact us as soon as possible so we can help.
* How long is delivery?
All orders are shipped from our warehouse next business day via Australia Post or Sendle. Delivery within Australia is usually 3-5 days to all major capital cities except Perth, which is 5-7 days. Regional areas should allow an additional 1-2 days. Your tracking number will be emailed to you once shipped. Please check your junk email folder if you have not received this information.
International orders vary from country to country. However, in general will arrive approximately 10- 15 days from shipping.
* How many cups of tea does each pack make?
Each pack contains either 30 Pyramid Tea Bags or 30 serves of loose leaf tea.
* What do I do if my baby arrives earlier than expected when Im on the MaterniTea Program?
Please contact the MaterniTea Team as soon as possible by phone or email. We need to know as soon as you have had your baby as this will require us to switch your blends across to the Post Natal range and ensure your being supported with the correct blends.
* How can I track my order?
When your order is dispatched you will be emailed your tracking number which you can use to follow your delivery. Please check your junk email folder if you have not received this information.
Please consult your healthcare professional if you have any concerns before consuming our products. Our blends are not intended to be used as a replacement for meals, medications or to be used to treat or prevent any disease or illness.
As our products are a natural ingredient they are subject to seasonality, harvesting procedure and country of origin. For this reason the product may change slightly in appearance or texture from season to season.
All of the MaterniTea blends are manufactured in Melbourne Australia.